Customer service

Questions about your order, shipping or caring for your set? You'll find the answers here. Can't find your question? Email support@flosh.nl or call us; we reply within one working day.

How to reach us

• Email: support@flosh.nl — reply within one working day.
• Phone: +31 6 10 21 24 36 — working days 9:00–17:00.
• Message: via the contact form, also about an order in progress.
• Returns: start one yourself from the order in your account.

Ordering and payment

Order easily through the webshop and pay securely with the payment methods at checkout. You'll get a confirmation by email right after you order; as soon as your parcel is on its way, we'll send you the tracking code.

Shipping

• Orders within the Netherlands arrive within 1–2 working days; within the EU usually within 2–4 working days.
• Shipping within the Netherlands: €6.95; free from €50. Within the EU you pay €12.95 (free from €100), elsewhere €19.95.
• Every set comes in a gift box — gift-ready, no wrapping needed.

Returns and right of withdrawal

Not happy? You have the right to cancel your order within 30 days of receipt without giving a reason (we extend the statutory 14-day right of withdrawal to 30 days). Start your return in your account: open the order and choose Request return. You'll then receive the return instructions and have another 14 days to send the product back.

• Return the product complete, unused and in its original gift box.
• The cost of sending the return is yours.
• Within 14 days of receiving your return we refund the full purchase price, including the original shipping costs.

Guarantee

All products come with the statutory guarantee: a product must do what you can reasonably expect of it. Something wrong with your set? Send us a message with a photo and your order number, and we'll sort it out.

Caring for your set

• Avanza (ABS handle): dishwasher safe; hand washing keeps the shine looking good the longest.
• Prestigio and anything with a wooden handle: hand wash only, dry straight away and rub the wood with a food-safe oil now and then.
• No set is suitable for the oven or microwave.

On every product page you'll find care tips for that particular set under Care.

Contact and company details

Email or call us with any questions.

Flosh is a trade name of Lost Dutchman Labs B.V.
Van Baerlestraat 13E
1071 AM Amsterdam, the Netherlands
Email: support@flosh.nl
Phone: +31 6 10 21 24 36
Chamber of Commerce (KvK): 86265741
VAT ID: NL863914895B01